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Our story

The voice AI that understands what your customers feel

VOCALIS AI is the first conversational agent capable of analyzing in real time both the context AND the emotional state of your callers. Built on emotional artificial intelligence research, deployed in 48 to 72 hours, GDPR-compliant by design.

Who we are

VOCALIS AI is operated by VAULT 369 LTD, a UK company (Companies House No. 15318624) with an operational office in Sion, Switzerland. We serve European SMEs and mid-market companies across 9 industries (healthcare, real estate, finance, insurance, SaaS, e-commerce, trades, training, energy).

Our platform combines native voice synthesis, real-time emotional analysis and AI orchestration to automate 85% of inbound and outbound B2B calls — in 40 languages, with sub-1-second latency.

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Laurent Duplat

Founder & Publishing Director

Laurent leads the product vision and editorial line of VOCALIS AI. An entrepreneur specializing in conversational technologies, he founded VAULT 369 LTD to carry the VOCALIS AI mission: to make emotional voice AI accessible to European businesses within an ethical and GDPR-compliant framework.

He oversees strategic decisions, technical choices (AI model selection, architecture), and customer commitments regarding privacy, security and data sovereignty.

Editorial contact: contact@vocalis.pro

Our mission

Make emotional voice AI accessible to European SMEs, within an ethical and sovereign framework.

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Emotional intelligence

Detect stress, frustration, interest and joy to adapt tone and pace in real time. Voice is no longer a passive channel, but a tool for relational intelligence.

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EU sovereignty

EU hosting (Frankfurt, Paris), native GDPR compliance, signed DPA, SCCs for any transfer outside the EU. Never a compromise on customer data.

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Fast deployment

48 to 72 hours from brief to first production call. Express onboarding with your scripts, your business vocabulary, your CRM and telephony integrations.

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Measurable results

Demonstrable ROI within 4 to 6 weeks: -60% support costs, +40% conversion rate on qualified calls, 100% pick-up rate 24/7.

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Transparency & ethics

The customer knows they are talking to an AI from the start of the call. We refuse any voice masquerade or deception. AI assists, it does not impersonate.

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40 native languages

No intermediate translation. Each language is handled with its cultural codes: politeness, rhythm, idiomatic expressions. From Paris to Milan, Berlin to Madrid.

Key figures

85%
Calls handled by AI
40+
Languages supported
<1s
Response latency
48h
Deployment time

Our technology stack

VOCALIS AI is built on a combination of proprietary models and best-in-class components selected for their reliability:

Latest-generation LLMs (OpenAI, Anthropic) Real-time neural STT/TTS Proprietary emotion detection SIP, Aircall, Ringover, Twilio integration CRM: HubSpot, Salesforce, Pipedrive, Zoho Calendar: Google Calendar, Outlook, Calendly, iClosed Vercel + Cloudflare hosting (CDN, WAF) EU storage (Frankfurt/Paris)

Compliance & guarantees

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Native GDPRSigned DPA, documented TOMs, processing register
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EU dataFrankfurt / Paris hosting, never outside SCCs
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Accessible DPOcontact@vocalis.pro — response <72h
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UK entityVAULT 369 LTD — Companies House 15318624
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Swiss officeAvenue Ritz 15, 1950 Sion — French-speaking team
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99.5% SLATarget availability for the application service

Ready to discover VOCALIS AI?

Book a free 30-minute strategic audit. We analyze your use case and show you, with figures to back it up, how to automate your calls without losing relational quality.

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