Complete legal framework of VOCALIS AI ā publisher, hosting, intellectual property, GDPR, cookies, Terms of Use and Terms of Sale. Operated by VAULT 369 LTD (UK Company No. 15318624).
The vocalis-ai.org website and the VOCALIS AI platform are published by:
VAULT 369 LTD ā UK Limited Company
Registration number (Companies House): 15318624
VAT number: GB 461 8732 29
Registered office (GB): 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Operational office (CH): Avenue Ritz 15, 1950 Sion, Switzerland
Contact: contact@vocalis.pro
VOCALIS AI™ is a registered trademark operated by VAULT 369 LTD, which notably runs the vocalis-ai.org and vocalis.pro websites. Any reproduction or use without written authorization is prohibited.
Publishing director: Laurent Duplat, acting as legal representative of VAULT 369 LTD.
Any correspondence relating to the publication, editorial line or right of reply may be sent by post to the UK registered office or by email to contact@vocalis.pro.
The vocalis-ai.org website is hosted by:
Static content distribution and network protection are provided by Cloudflare, Inc. (CDN, anti-DDoS). Application servers processing customer data for the VOCALIS AI admin area are hosted exclusively within the European Union (Frankfurt, DE / Paris, FR), in line with our GDPR commitments.
All elements of the vocalis-ai.org website (texts, images, logos, graphics, videos, sounds, architecture, source code, knowledge base, prompts, specific training datasets, configured voice agents) are the exclusive property of VAULT 369 LTD or its partners, and are protected by French, British and international intellectual property laws.
VOCALIS AI™, the VOCALIS logo and associated visuals are trademarks owned by VAULT 369 LTD. Any reproduction, representation, modification, publication or adaptation in whole or in part without prior written authorization is strictly prohibited.
Use of the site grants the user no intellectual property rights. Only a right of private, non-commercial consultation is granted. Any violation constitutes an infringement punishable by civil and criminal sanctions.
The controller for personal data collected via the website and the VOCALIS AI platform is VAULT 369 LTD. The Data Protection Officer (DPO) may be contacted at contact@vocalis.pro.
Your data is processed by VAULT 369 LTD and its contractually bound sub-processors through a DPA (Data Processing Agreement): Vercel (web hosting), Cloudflare (CDN), Stripe (payments), Formspree (forms), OpenAI & Anthropic (AI services for agents), in strict compliance with the European Commission's Standard Contractual Clauses (SCCs) for any transfer outside the EU.
In accordance with Articles 15 to 22 of the GDPR, you have the following rights: access, rectification, erasure, objection, restriction, portability, withdrawal of consent, and the right to issue post-mortem directives. These rights can be exercised by writing to contact@vocalis.pro with proof of identity.
You may lodge a complaint with the competent supervisory authority:
A register of processing activities is maintained in line with Article 30 of the GDPR and may be shared with the authorities on reasoned request.
Access to and use of the vocalis-ai.org website implies full and unreserved acceptance of these Terms of Use.
The site is accessible 24/7, except in cases of force majeure, IT failures, maintenance or interventions required for proper operation. VAULT 369 LTD cannot be held liable for any unavailability.
The user undertakes not to use the site for illegal purposes or in breach of these Terms of Use, not to disrupt the operation of the site, not to attempt to access restricted areas, and not to collect data without authorization.
Any content submitted by a user via the forms remains their property; they grant VAULT 369 LTD a licence of use strictly limited to processing their request.
The site may contain links to third-party websites. VAULT 369 LTD has no control over these sites and disclaims any liability for their content.
These Terms of Sale govern the contractual relationship between VAULT 369 LTD and its professional (B2B) customers for the provision of SaaS services on the VOCALIS AI platform.
VAULT 369 LTD offers a SaaS platform consisting of AI voice agents, conversational chatbots, lead generation and qualification solutions (Lead AI), and automated switchboards. The services are provided according to customized terms defined in the quote and the contract signed between the parties.
The services are provided by VAULT 369 LTD, UK Limited Company (No. 15318624), VAT GB 461 8732 29. Full contact details: see the "Site publisher" section above.
The exact scope, selected integrations and number of agents are specified in the service contract concluded between the parties.
Any subscription is preceded by a commercial exchange, a needs audit and the issuance of a named quote. The quote is valid for 30 days from its issuance. Electronic or handwritten signature of the quote and/or contract constitutes a firm order and unreserved acceptance of these Terms of Sale.
Accepted payment methods include: SEPA direct debit (EUR zone), credit card (via Stripe), bank transfer. The billing frequency (monthly, quarterly, annual) and payment conditions are specified in the contract. Any late payment will trigger penalties in accordance with applicable legal provisions, after a formal notice that has remained unanswered.
The commitment duration is defined contractually and adapted to the Client's needs (recurring subscription or fixed-term engagement). Unless otherwise stipulated, the contract is tacitly renewed for equivalent periods, each party being able to terminate it under the notice terms provided.
VAULT 369 LTD commits to a target availability of 99.5% of the application service, outside of scheduled maintenance windows announced at least 48 hours in advance. Human support is available on business days from 9:00 to 18:00 (Paris time); automated support via VOCALIS AI is available 24/7. Response times and any penalties for SLA breaches are specified in the contract.
Either party may terminate the contract under the conditions it provides (notice, written notification, grounds). Upon termination, the Client's data is returned in standard format (CSV, JSON) on written request made within 30 days of the end of the contract. After this period, it is permanently deleted from our systems, except where legal retention obligations apply.
The Client remains the sole owner of all data it transmits or that is generated on its behalf via the VOCALIS AI platform (business training data, call history, transcripts, configurations). VAULT 369 LTD acts exclusively as a processor within the meaning of the GDPR.
Each party undertakes to preserve the confidentiality of all confidential information exchanged under the contract, for its entire duration and for 5 years after its end. A non-disclosure agreement (NDA) may be signed at the Client's request.
VAULT 369 LTD provides its services under a best-efforts obligation. It does not guarantee the absolute absence of error, interruption or imperfection linked to generative AI technology. VAULT 369 LTD's liability is strictly limited to direct damages and capped at the total amount actually paid by the Client during the 12 months preceding the incident. Indirect damages, loss of profits, customers or data are expressly excluded.
Neither party shall be held liable for non-performance of its obligations resulting from an event of force majeure as defined by applicable case law (natural disasters, armed conflicts, major cyber-terrorism acts, government decisions, massive and widespread failure of a cloud sub-processor).
A Data Processing Agreement (DPA) is automatically annexed to the contract. It specifies the roles of controller (Client) and processor (VAULT 369 LTD), documented instructions, technical and organizational measures (TOMs), the location of processing and the management of further sub-processors.
VAULT 369 LTD makes every effort to ensure the accuracy of the information published on vocalis-ai.org. However, it cannot be held liable for omissions, inaccuracies or failures to update. Any use of the site and the information it contains is the sole responsibility of the user.
VAULT 369 LTD cannot be held liable for damages resulting from fraudulent intrusion by third parties that has caused a modification of information or loss of data, nor for damages resulting from misuse of the services by the Client (breach of contract, use contrary to law, etc.).
Any compensation shall remain limited under the terms defined in section 8.11 above.
These legal notices, Terms of Use and Terms of Sale are governed by English law (England & Wales), the home jurisdiction of VAULT 369 LTD. In the event of a dispute, exclusive jurisdiction is granted to the courts of London (United Kingdom).
For professional Clients with their registered office in Switzerland, and subject to a written contractual agreement, the applicable law may be Swiss law, with jurisdiction granted to the courts of Sion (Valais, CH).
Before taking any legal action, the parties undertake to seek an amicable solution for a minimum period of 30 days from the written notification of the dispute.