Automate phone-based administrative tasks for your medical practice: 24/7 appointment booking, patient reminders, after-hours reception. A voice AI agent solution designed as a support tool — not a replacement for your medical staff.
According to INSEE/DREES data, up to 18% of medical appointments in private practice become no-shows. On the secretarial side, the DGS 2024 survey estimates 35% of time lost on repetitive calls: confirmations, rescheduling, hour inquiries. The voice AI agent absorbs this load without touching the clinical core of the practice.
Each specialty has its own call flows, average appointment duration, and filtering rules. See our detailed article on specialty configuration.
15-20 min consultations, urgent slots for acute symptoms, no direct prescription renewal — follow-up appointment scheduled instead.
30/45/60 min based on procedure. D-1 confirmation mandatory (>25% no-show on long procedures). Dental emergency → same-day slot.
Recurring sessions (series of 10-15). Agent manages full series planning in one call. Cancellation policy configurable per practice.
Long wait times (3-6 months). Automatic waiting list, freed slots reassigned. Red eye / sudden vision loss → urgent routing.
Routine consultation (3-6 months wait) vs suspicious mole (urgent slot). Agent asks administrative questions only — practitioner decides urgency.
Calibrated empathy, 45-60 min, payment in office. Distress detection: suicidal ideation → immediate routing to suicide prevention hotline.
Online booking platforms haven't replaced the phone. Per URPS 2024 data, 55-65% of medical bookings still go through phone — especially for elderly patients, digitally underserved populations, and complex requests. Voice AI and online platforms are complementary.
| Channel | Strengths | Limits | Vocalis AI |
|---|---|---|---|
| Doctolib / Maiia / Keldoc | Patient self-service, 24/7, agenda visibility | Excludes digitally underserved, multi-procedure complexity, poor urgency handling | API integration: Vocalis writes to Doctolib |
| Human secretary | Empathy, judgment, complex cases | Limited hours, peak saturation, high cost | Vocalis takes overflow and after-hours |
| Voicemail | Free, simple | 40% not returned, patient frustration, lost bookings | Vocalis replaces voicemail with an agent that acts |
Healthcare data is particularly sensitive. Vocalis AI aligns with EU sector-specific requirements. See our full guide on GDPR healthcare & voice AI.
No. Vocalis AI is an administrative tool that assists your team. It offloads repetitive tasks (booking, reminders, after-hours calls) to free your secretary for in-office patients and complex cases. No layoffs are required.
Never. This is a non-negotiable configuration rule. The agent explicitly refuses any diagnosis, therapeutic advice or prescription. Any medical query is transferred to the practitioner or routed to emergency services.
Automatic urgent keyword detection (chest pain, loss of consciousness, hemorrhage, suicidal ideation). The agent immediately routes to local emergency services and sends an alert to the practice.
Yes — legal obligation (AI Act Article 50). The agent announces at call start: "Hello, I am the AI voice assistant for Dr X. I can book your appointments and answer administrative questions. For any medical question, I will connect you with a human." Patient can request human transfer at any time.
7 days on average between signing and go-live. Practice briefing, agenda connection, routing rule configuration, testing, then Go Live.
Personalized demo, GDPR feasibility study, custom quote. No commitment.
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