In France, 100,000 students drop out of their training during the year. 40% of them cite isolation and the feeling of not getting answers to their questions in a timely manner as triggering factors. The administrative services of institutions close at 5 PM — precisely the time when students return from their classes and start to have questions about their files, their registrations, their exams. Voice AI does not eliminate all the causes of dropout, but it radically removes this time barrier.
The four key uses in education
1. Automated registrations and re-registrations
The registration process is often the first stressful interaction a student has with their institution. Missing documents, misunderstood deadlines, obscure administrative circuits: each friction increases the risk of dropout even before the start of the year. The AI agent guides the student step by step through the process, checks in real-time the documents already received (via integration with the enrollment software), and sends personalized reminders for missing pieces.
Institutions that have automated this process see a reduction of 45% in dropped registrations during the process and a decrease of 60% in the volume of incoming calls to enrollment services during the start of the school year.
2. 24/7 administrative support
The most frequent questions from students — exam schedules, validation procedures for acquired knowledge, access to digital resources, CROUS scholarships, housing — have standardized answers that do not require the intervention of a human agent. Voice AI answers these questions at any time, in 40 languages (crucial for international students), and creates a ticket for complex questions that will be addressed the next day by the administrative team.
3. Early detection of dropout
Voice AI can be configured to proactively call students whose warning signals accumulate: unexcused absence for 3 consecutive days, incomplete scholarship file, significantly declining grades in 2 courses. A short and non-intrusive call ("Hello, I represent the student service of [Institution]. I just wanted to make sure everything is going well for you at the start of the semester...") can open a dialogue that leads to a referral to the social worker or the psychological service of the institution.
4. Support for international students
Foreign students face multiple difficulties: language barrier, unfamiliarity with the French system, social isolation, specific administrative challenges (residence permit, opening a bank account, CVEC). A multilingual voice agent available 24/7, speaking their native language, capable of answering these specific questions, is for many of them a safety net that changes their international mobility experience.
Integration with enrollment software
The effectiveness of deployment depends on the quality of integration with existing systems. The main connectors: Apogée, Pégase, Cocktail ERP, Gesri, ScolBUS for enrollment management; Moodle, Blackboard, Canvas for educational platforms; Parcoursup and Mon Master for recruitment. The agent can consult the student's file in real-time to personalize its responses: "I see that your re-registration file is complete, but we are still missing your insurance certificate..."
"The dropout rate in the first year of our BTS has decreased from 24% to 16% since the deployment of the voice agent. That's 80 more students who completed their year." — Director of Studies, technical high school, Auvergne-Rhône-Alpes region
Results over 12 months
- -30% dropout rate in the first year
- +45% completion rate of registrations
- -60% volume of incoming calls to enrollment services
- 24/7 availability for 12,000 students simultaneously
- +28 points student NPS on the administrative journey